GADGETCARE PROS · CUSTOMER INFORMATION

Clear policies.
No surprises.

Everything you need to know about purchases, warranty coverage, repairs, and device pickup—organized in one place.

Simple termsLocal supportQuestions? (442) 242-3342

01 / PURCHASES

Returns & exchanges

Policies differ depending on what you purchased. Please retain your receipt.

Phones · New & pre-owned

Final sale

Phone purchases are generally final. We may approve an exchange for an eligible device within 14 days, at management's discretion.

Device must be in the same condition as sold and pass inspection.
Standard 90-day limited defect warranty, subject to the terms provided with the sale.
Refund exceptions require management approval; an approved discretionary return may have a 25% restocking fee.

Other electronics

14-day window

Tablets, consoles, laptops, speakers, and similar products.

Eligible returns within 14 days in like-new condition, with all original components.
15% restocking fee on approved nondefective returns.
30-day limited defect warranty as described in your sales documentation.

Accessories

Limited exchanges

Opened or installed cases and screen protectors are final sale for change-of-mind returns.
Eligible defective chargers, cables, Bluetooth accessories, and similar items may be exchanged within 14 days after inspection.
Bring the receipt and available original packaging.

Prepaid & activations

Final sale

Prepaid service payments, activations, and similar processed services are generally nonrefundable once completed.
Carrier-specific terms and any applicable legal rights still apply.

Refund information

Original receipt required. Approved refunds normally go to the original payment method. Cash refunds over $100 are processed by check. Defective goods may carry additional rights under applicable law.

02 / COVERAGE

Warranty coverage

Limited warranties cover qualifying defects—not accidental damage or unrelated problems.

GENERAL REPAIRS90 daysQualifying parts / workmanship

SOFT OLED SCREEN REPAIRS1 yearQualifying defects in covered repairs

PHONE SALES90 daysLimited defect warranty

Typically not covered

Cracks, impacts, liquid damage, or other accidental damage
Misuse, neglect, or damage occurring after service
Unauthorized modifications or tampering that cause the issue
Problems unrelated to the original covered repair or defect

How to request warranty service

Contact the store and describe the problem.
Bring the device and your original receipt or repair record.
We'll inspect the device to determine whether the issue qualifies.

Specific warranty periods, covered components, and remedies may vary by item and are governed by the written terms supplied at purchase or repair.

03 / SERVICE

Repair policy

Clear expectations before and after your device is serviced.

Diagnosis & approval

We inspect the reported problem and discuss recommended work and applicable charges. Additional repairs require customer approval.

Parts & warranties

Warranty coverage depends on the parts and service performed. Most repairs carry 90 days; qualifying soft OLED screen replacements carry one year.

Data & device condition

Back up your data whenever possible before service. Repair work may involve risks to existing data, and data preservation cannot be guaranteed.

Repairs & refunds

Completed repair labor is generally nonrefundable for a change of mind. If a covered repair is defective, contact us for inspection and available warranty remedies. Nothing here limits rights that cannot lawfully be waived.

04 / COLLECTION

Device pickup & storage

Please pick up your device promptly after we notify you that it is ready.

PLEASE PICK UP WITHIN30daysof ready-for-pickup notification

Unclaimed devices

If your device remains uncollected after 30 days, we may contact you again and review available next steps. An overdue device is not automatically transferred to GadgetCare Pros at day 30.

Any lien enforcement, sale, recycling, disposal, or treatment of personal data will follow applicable California law, including any required notice and procedures. Please contact us if you need more time or have questions.

Policy summary for customer convenience. Item-specific written terms and applicable law govern where they differ. Policies may be updated prospectively; existing legal rights remain unaffected.