Clear Policies. No Surprises.
Review important GadgetCare Pros policies regarding purchases, warranties, repairs, device pickup, and other customer service terms.
Return & Exchange Policy
Important information regarding devices, electronics, accessories, prepaid services, and refunds.
Phones — New & Used
- All sales are final.
- 90-day warranty covers defects. Defective devices will be repaired or replaced if not fixable.
- Exchanges may be accepted within 14 days for eligible devices in the same condition as sold.
- Refunds are only granted under special circumstances with management approval. A 25% restocking fee applies.
- Devices must be returned in the same condition as sold and are subject to inspection.
Other Electronics
Consoles, speakers, tablets, laptops, and similar electronics.
- 30-day limited warranty for defects.
- Returns within 14 days; products must be in like-new condition with all original components.
- A 15% restocking fee applies.
Accessories
- Opened cases and screen protectors are final sale.
- Defective accessories such as chargers, cables, speakers, Bluetooth devices, and similar products may be exchanged within 14 days if they are in like-new condition with original packaging.
Activations & Prepaid Services
- All sales are final.
- No refunds or exchanges once the transaction has been processed.
Original receipt required. Refunds are issued to the original payment method. Cash refunds over $100 are processed by check.
Warranty Policy
Warranty coverage applies to qualifying defects related to the original product or repair.
What Is Not Covered
All warranty claims are subject to inspection.
Repair Policy
Warranty periods vary depending on the repair type and parts selected.
90 Days
General repair workmanship and qualifying repair defects.
1 Year
Coverage applies to qualifying defects in eligible standard screen replacement parts.
180 Days
Subject to applicable manufacturer coverage.
30 Days
Limited warranty for qualifying defects.
90 Days
Coverage applies to qualifying battery repair defects.
Repairs are final and non-refundable. Warranty coverage may be void if the device is tampered with, misused, or further damaged after the repair.
30-Day Device Hold Policy
Customers are responsible for picking up completed devices within the applicable pickup period.
Unclaimed Devices
Devices not picked up within 30 days of repair notification may be considered abandoned under applicable law.
GadgetCare Pros may resell, recycle, or responsibly dispose of qualifying unclaimed devices.
Data Removal & Privacy
Data on unclaimed devices may be permanently erased in accordance with applicable privacy requirements and company procedures.
GadgetCare Pros follows reasonable industry practices when handling device data and disposal.
We're Here to Help.
If you have questions about a purchase, warranty, repair, or device pickup policy, contact GadgetCare Pros before completing your transaction.