GadgetCare Pros Policies

At GadgetCare Pros, your satisfaction is important. We provide fair policies while protecting your devices and our business. Please review the sections below before purchasing or requesting service.

🔁 Return & Exchange Policy

Phones (New & Used)

  • All sales are final.
  • 90 Warranty covers defects: defective devices will be repaired or replaced if not fixable.
  • Exchanges accepted within 14 days for eligible devices in the same condition as sold.
  • Refunds are only granted under special circumstances with management approval; a 25% restocking fee applies.
  • Devices must be returned in the same condition as sold and are subject to inspection.

Other Electronics (Consoles, Speakers, Tablets, Laptops, etc.)

  • 30-day limited warranty for defects.
  • Returns within 14 days; items must be like-new with all original components.
  • 15% restocking fee applies.

Accessories

  • Opened cases and screen protectors are final sale.
  • Defective accessories (chargers, cables, speakers, Bluetooth devices, etc.) may be exchanged within 14 days if in like-new condition with original packaging.

Activations & Prepaid Services

  • All sales are final. No refunds or exchanges once processed.

Refunds

  • Original receipt required.
  • Issued to the original payment method; cash refunds over $100 by check.

🛡️ Warranty Policy

Covers defects related to the original product or repair. Not covered:

  • Accidental or liquid damage
  • Misuse, neglect, or physical damage
  • Unauthorized repairs or tampering

All warranty claims are subject to inspection.

🛠️ Repair Policy

Warranty Coverage:

  • General Repairs: 90 days
  • Screen Repairs:
    • High-Quality Standard Parts: 1 year
    • OEM Parts: 180 days (manufacturer coverage)
    • Budget Parts: 30 days
  • Battery Repairs: 90 days

Repairs are final and non-refundable. Warranty is void if device is tampered with, misused, or further damaged after repair.

📦 30-Day Device Hold Policy

  • Devices not picked up within 30 days of repair notification may be considered abandoned under California law.
  • GadgetCare Pros may resell, recycle, or responsibly dispose of unclaimed devices.

Data Removal & Privacy

  • All data on unclaimed devices will be permanently erased in compliance with California privacy regulations, including the CCPA.
  • We follow industry best practices for secure data destruction.