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Terms and Conditions for Mail-In Repair with GadgetCare Pros

By opting for mail-in repair with GadgetCare Pros, you agree to the following terms:

Shipping

All devices shipped for repair are at the customer's risk; GadgetCare Pros is not liable for loss, damage, or theft during shipping.
Customers are responsible for securely packaging the device, using recommended materials.

 

We offer prepaid shipping labels on some repairs. You will be notified once you request your repair or read the descriptions of the repair service you're requesting.
Tracking
It is advised to use a shipping method with tracking for confirmation; GadgetCare Pros is not responsible for delays or non-delivery.
When the repair is completed and approved, we will update a new tracking number to ship your repaired device back to you.
We will use the packaging you provided for the initial shipment.

 

GadgetCare Pros covers the cost of shipping for the repaired device only if the repair was completed and approved.
Condition Assessment
GadgetCare Pros will assess the device's condition upon arrival.
Pre-existing damage will be reported to the customer before the repair process begins.

Repair Process

 


Once GadgetCare Pros receives your device allow us 24 hours to diagnose or assess your repair.
GadgetCare Pros will then notify you with a final quote for repair and await your approval and payment.

 

No repair commences until the customer approves the total repair cost and pays in full.

Cancellation of Repair

 


A repair cannot be cancelled once shipped to us. (No Exceptions)
Once we receive the device, we will confirm its receipt and commence diagnostics.
Cancelled or unapproved repairs will incur a diagnostic fee ($25-$49) and a return shipping fee ($25)
Data and Warranty
Customers should back up data before shipping; GadgetCare Pros is not responsible for data loss.
GadgetCare Pros offers a limited one-year warranty on the specific repair conducted. This warranty covers the specific repair conducted and does not extend to unrelated issues or subsequent damage.
For peace of mind, we also offer a data backup service. Please contact us for pricing details.

                      Acceptance: By mailing in my device for repair with GadgetCare Pros, I acknowledge that I have read, understood, and agreed to these terms. Terms subject to change; customers should review before proceeding.

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